Job Description

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Up selling, you
will be responsible for delivering outstanding customer service to customers in the United States and
also selling products and services to increase revenue. You will be the first point of contact for
customers who call in with inquiries, and your primary goal will be to ensure that their needs are
addressed, their questions are answered, and their interest in purchasing products and services is
captured
Responsibility:
 Answering incoming calls from customers in a professional and courteous manner.
 Listening actively to customers and asking probing questions to fully understand their needs and
concerns.
 Providing accurate and timely information to customers about products and services, pricing,
and promotions, while actively seeking opportunities to up sell.
 Handling customer objections and concerns with empathy and professionalism, and working to
address them to close the sale.
 Documenting all customer interactions and details of inquiries, issues and sales in the company's
CRM system.
 Meeting or exceeding individual and team sales targets.
 Maintaining a high level of knowledge about the company's products and services as well as
industry trends and best practices.

Requirement:
 Excellent verbal and written communication skills in English.
 Previous experience in a customer service and sales role, preferably in a call center
environment.
 Ability to multitask, prioritizes, and manages time effectively.

 Strong problem-solving skills and the ability to think on your feet.
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 Familiarity with basic computer skills and knowledge of CRM systems.

Qualification:
 Any Graduate (For Technical Background like B.Tech, B.sc IT, BE passed from current year to last
3 years
 Any Graduate (For Non Technical Background like passed from current year to last 5 years
 10 th & 12 th + 3 Years Diploma (Passed from current year to last 3 years)