Job Description

As a Chat Analyst for the US Chat Process with a focus on Sales and Up selling, you will be responsible
for delivering outstanding customer service to customers in the United States and also selling products
and services to increase revenue. You will be the first point of contact for customers who chat with
inquiries and your primary goal will be to ensure that their needs are addressed, their questions are
replied, and their interest in purchasing products and services is captured.

Responsibility:

• Replying by chat to the customers in a professional and courteous manner.
• Reading actively to customers and replying the probing questions to fully understand their
  needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing,
  and promotions, while actively seeking opportunities to up sell.
• Handling customer objections and concerns with empathy and professionalism, and working to
  address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the
  company's CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, as well as
  industry trends and best practices.

Requirement:

• Excellent verbal and written communication skills in English & Req. 30 WPM Typing Speed.
• Previous experience in a customer service and sales role, preferably in a call center
  environment.
• Ability to multitask, prioritizes, and manages time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Qualification:

• Any Graduate (For Technical Background like B.Tech, B.sc IT, BE passed from current year to last
  3 years
• Any Graduate (For Non Technical Background like passed from current year to last 5 years
• 10 th & 12 th + 3 Years Diploma (Passed from current year to last 3 years)